Trial, Shipping & Returns

100 Night Trial

We want to ensure your complete satisfaction. In many cases, it can take up to 30 days for your body to adjust to the feeling of your new mattress. That's why we give you ample time to try your mattress with our 100-night trial. Try our mattress, topper, portable or traveler for 30 nights and if you are not completely satisfied you are eligible for a full refund in the form of the original payment as long as you get in touch within 100 days from when your item was delivered.

Shipping

Every airweave product ships free to all customers. We currently do not ship to Alaska, Hawaii, or countries outside of the United States.

  • For airweave Mattress orders: Please allow up to 6 business days to receive tracking information and up to 14 business days for the delivery. These are considered oversized items that require special handling and freight service. An optional $40 White Glove Service is available at checkout if you would like the mattress carried into your home and set up in the room of your choice. If you opt to not select this, we will deliver the mattress to your door.

  • For airweave Top Mattress & airweave Portable orders: Please allow up to 48 hours to receive tracking information and up to 6 business days for delivery. These are considered standard size and are shipped either by USPS, FedEx or UPS.

Return Procedure

  • If you wish to return your airweave, please contact support@airweave.us and provide your purchase information for assistance. Please note our policies differ depending on the item purchased. The airweave Mattress, Top Mattress, Portable, and Ritz Paris Collection have a 100 day trial. All other products must be returned unused within 30 days and are subject to a return fee.

  • For the airweave Mattress, Top Mattress, Portable and Ritz Paris Collection: Please continue your trial for 30 days in order to properly test out our products as your body needs time to adjust. If you request a return prior to 30 days, you will be subject to a $150 service fee. After 30 days, there is no charge to return.

  • If you receive an order that is defective or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at support@airweave.us immediately for assistance.

Exchange

  • Looking to switch out the airweave you purchased for another model or size? Not a problem! Essentially we treat exchanges like a return and new purchase. Please get in touch with us at support@airweave.us with your order information and we can provide next steps.

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Announcement, Featured
July 11, 2018

Airweave Inc. Sleep Study Published In American Scientific Journal, PLOS ONE

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Announcement, Featured
September 08, 2017

airweave Announces Partnership With United States Tennis Association Player Development

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Announcement
September 04, 2018

Guest Post: Why Spine Alignment is so Important in a Mattress

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Announcement
September 19, 2017

Rakuten Invests in Bedding Manufacturer airweave

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Announcement
August 04, 2017

Win: The Ultimate Performance Giveaway

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Announcement
June 28, 2017

airweave Parent Company Turns 10!

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Announcement
May 24, 2017

airweave Founder, Motokuni Takaoka, Finalist For The 2017 EY World Entrepreneur Of The Yearâ„¢

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Announcement
March 13, 2017

airweave Introduces the Ritz Paris Collection

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Announcement
September 27, 2016

airweave on NBC Open House

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Announcement
September 13, 2016

Bubba on the benefits of airweave - The Cleanest Mattress on Earth!

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Announcement
September 08, 2016

Bubba Watson On airweave & the Olympics

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Announcement
August 09, 2016

300 U.S. Olympians Travel to the Rio 2016 Olympic Games with airweave

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Announcement
August 03, 2016

airweave Supports Team USA by Providing Them the Best Night's Sleep

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Announcement
June 20, 2016

New airweave mattress with innovative airfiber core arrives

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Announcement, Partnership
May 10, 2016

airweave Named The Official Mattress Of USA Diving

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Announcement
April 20, 2016

IMG Academy And Airweave Extend Partnership To Support Youth Athletes' Quality Sleep

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Announcement, Partnership
November 04, 2015

Innovative Bedding Topper To Be Featured At Luxury Boutique Hotel, Andaz Fifth Avenue

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Announcement
July 01, 2015

airweave Partners With BoConcept SoHo From July 1, 2015

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Announcement
March 11, 2015

airweave Opens First U.S. Retail Location In New York City

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Announcement
November 03, 2014

airweave Supports Premium Sleep Of Aspiring Principals In The Royal Ballet School

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Announcement
October 06, 2014

airweave Congratulates Kei Nishikori, Finalist In Men's Singles At Recent Grand Slam

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Announcement
July 01, 2014

airweave Supplies Mattress Toppers To Players Of The Brazilian National Football Team

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Announcement
March 03, 2014

Medal Winning Olympic Athletes At Sochi 2014 Olympic Winter Games Used airweave Mattress Toppers

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Announcement
January 08, 2014

airweave Launches In The United States, Bringing Better Sleep To North American market

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