airweave | Contact Us & See Store Locations

Trial, Shipping & Returns

100 Night Trial

We want to ensure your complete satisfaction. In many cases, it can take up to 30 days for your body to adjust to the feeling of your new mattress. That's why we give you ample time to try your mattress with our 100-night trial. Try our mattress, topper, portable or traveler for 30 nights and if you are not completely satisfied you are eligible for a full refund in the form of the original payment as long as you get in touch within 100 days from when your item was delivered.

Shipping

Every airweave product ships free to all customers. We currently do not ship to Alaska, Hawaii, or countries outside of the United States.

For airweave Mattress orders: Please allow up to 6 business days to receive tracking information and up to 14 business days for the delivery. These are considered oversized items that require special handling and freight service. An optional $40 White Glove Service is available at checkout if you would like the mattress carried into your home and set up in the room of your choice. If you opt to not select this, we will deliver the mattress to your door.
For airweave Top Mattress & airweave Portable orders: Please allow up to 48 hours to receive tracking information and up to 6 business days for delivery. These are considered standard size and are shipped either by USPS, FedEx or UPS.

Return Procedure

If you wish to return your airweave, please contact support@airweave.us and provide your purchase information for assistance. Please note our policies differ depending on the item purchased. The airweave Mattress, Top Mattress, Portable, and Ritz Paris Collection have a 100 day trial. All other products must be returned unused within 30 days and are subject to a return fee.
For the airweave Mattress, Top Mattress, Portable and Ritz Paris Collection: Please continue your trial for 30 days in order to properly test out our products as your body needs time to adjust. If you request a return prior to 30 days, you will be subject to a $150 service fee. After 30 days, there is no charge to return.
If you receive an order that is defective or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at support@airweave.us immediately for assistance.

Exchange

Looking to switch out the airweave you purchased for another model or size? Not a problem! Essentially we treat exchanges like a return and new purchase. Please get in touch with us at support@airweave.us with your order information and we can provide next steps.

Mattresses
Accessories
Why Airweave?
Reviews

Free Shipping
100 Night Trial^*
Financing Available

Mattresses

Mattress Advanced from $1280

Mattress from $1070

Futon Top Mattress Luxe Top Mattress

Accessories

Pillow Duvet Seat Cushion Ritz Paris Collection Portable

Why Airweave?

Our Story User Stories Back & Joint Pain Sleep Research 100% Washable Eco-Friendly Social Impact

Reviews

Free Shipping
100 Night Trial^*
Financing Available

Memorial Day Sale 🇺🇸Take up to $150 off - no promo code necessary. See Details

Memorial Day Sale 🇺🇸Take up to $150 off - no promo code necessary. See Details

Contact Us

Message

If you have questions or need help, please fill in the form and we will contact you as soon as possible.

Live Chat

Get immediate assistance by speaking with an associate. Available 9am - 5pm EST, M - F.

Call

Reach any of our departments by phone during normal business hours, M - F

800-407-1500

Name Email Address Phone Number Your Question

Experience airweave at these retailers

SleePare

Lower Manhattan

166 Bowery

New York, NY 10012

347-425-6001

Mon - Fri: 10AM - 8:30PM

Sat: 10AM - 7:30PM

Sun: 10AM - 6:30PM
Experience airweave delivered straight to you
Shop Online

Shop

Mattress Advanced
Mattress
Futon
Top Mattress Luxe
Top Mattress
Duvet
Pillow
Seat Cushion
Ritz Paris Collection
Portable

About

Our Story
Reviews
Back & Joint Pain
Sleep Research
User Stories
Social Impact

Support

FAQ
Showrooms
Financing
Return Policy
Terms
Privacy
Contact

Sign up for the latest offers

© 2019 Airweave.com. All Rights Reserved.