We want to ensure your complete satisfaction. Since it may take some time for your body to adjust to the firmness of our products we require a minimum trial period of 30 nights within the full 100 night return policy. That way we can ensure you've given your body enough time to try and adjust to your New airweave Mattress, New airweave Mattress Advanced, Top Mattress, Top Mattress Luxe, Futon, Portable, or Ritz Paris Collection product. If you are not completely satisfied you are eligible for a partial refund in the form of the original payment as long as you get in touch within 100 days from when your item was delivered AND you have tried the product for a minimum of 30 days. If you choose to return one of the items above you will be subject to a $200 return service fee.
Accessories Return Policy
All sales are FINAL for our accessories excluding the airweave Portable and Ritz Collection products.
If you receive an order that is defective, damaged or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at firstname.lastname@example.org within 48 hours of receiving your order for immediate assistance.