Frequently Asked Questions

Ordering Online

How do I place an order?

You can place an order at www.airweave.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 646-964-5020 from 12 PM - 6 PM EST Monday - Friday.

What should I do if I am having trouble placing an order?

For any technical difficulties you are experiencing with our website, please contact our online call center at 646-964-5020 from 12 PM - 6 PM EST Monday - Friday.

Shipping

How will I know when my order ships?

Once your order has a tracking number, you will automatically be sent to you via the email your provided in your order. Depending on the order, please allow 1-7 business days to receive the tracking number. If you do not receive the email after 7 business days, please contact us and we will assist you as soon as possible.

When can I expect my order?

For airweave Mattresses: 10-14 business days

  • These are considered oversized items that require a special freight service.
  • A representative from our freight service will contact you to schedule the delivery.
  • All deliveries must be scheduled Monday - Friday. 
  • Please allow an additional handling time at the warehouse of approximately 6 days. Depending on order volume this could be up to 2 weeks.
  • We’ll be sure to make it clear on our product pages if there is an unusual delay due to overwhelming order volume.
  • $40 White Glove Service - You also have the option to pay an additional $40 for white glove service which will provide you with a scheduled delivery and setup within your home. 

For airweave Top Mattress OR airweave Portable: 1-6 business days.

  • These are considered standard size and are shipped via parcel services such as FedEx or UPS.
  • Any orders shipping parcel that are placed before 5am EST will ship same-day.
  • Orders considered parcel shipments placed after 5am EST will ship next day.
  • Once the order leaves our warehouse please expect the shipping to take 1-5 business days.

For multiple items:

  • Depending on what the items are, each one will ship as described above. 

Shipping Locations

Does airweave.com ship internationally or to Alaska or Hawaii?

Unfortunately airweave.com does not ship outside of the 48 contiguous states currently but we are working on expanding! Please sign up for our newsletter to be the first to know when we begin shipping elsewhere.

For Japan, visit http://airweave.jp/

For Taiwan, visit http://airweave.tw/

For China, visit http://airweave.cn/

What should I do if I only received a partial shipment?

It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 646-964-5020 from 12 PM - 6 PM EST Monday - Friday to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.

What should I do if I think my shipment is lost?

Please contact us at 646-964-5020 from 12 PM - 6 PM EST Monday - Friday, and we will initiate a thorough search of your shipment with the transit company.

What should I do if my shipment arrived damaged?

If your order was damaged in-transit please contact us at 646-964-5020 from 12 PM - 6 PM EST Monday - Friday to report a damaged shipment. We apologize for any inconvenience this may have caused.

Payment

What payment methods can I use to place an order?

www.airweave.com accepts major credit cards such as Visa, MasterCard, JCB, and American Express. We are unable to accept international credit cards for online purchases. These payment methods could change in the future without notice.

Pricing & Availability

Why are prices different now than when I made my purchase?

All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our website may be mis-priced or no longer available at the time you place your order.

Product Returns

What is the airweave return policy?

We want to ensure your complete satisfaction. In many cases, it can take about 21 nights for your body to adjust to the feeling of your new mattress. That’s why we give you ample time to try your mattress with our 60-night trial. If you determine at any time, up to 60 nights after delivery of your airweave, that you are not completely satisfied, you are eligible for a full refund in a form of the original payment less our removal fee.

When can I expect my refund?

Please expect a refund within 5-7 days after the removal service of your airweave product(s).

Product Information

Up to what individual body weight is idea for an airweave?

We have tested our mattresses for individuals up to 260lbs. At this weight or lower, you should expect to use your mattress for 9 years. For any individuals above 260lbs you should expect to see body indents and wear sooner. 

What type of bed frame do you recommend?

airweave Mattresses can work on any type of bed frame with the exception of adjustable beds. Having tried a lot of types ourselves at the airweave HQ, we prefer the platform bed frame the most. If you like a firm sleep surface (9/9.5 on the firmness scale) pick a platform frame with a solid surface. If you would like the feel to be a little softer (8.5 on the firmness scale) find a platform bed with slats (but make sure there's not too much space in between each slat) to provide just a little more give. 

Does the mattress work on an adjustable bed?

airweave Mattresses are not suitable for adjustable beds. Our material will not conform to the frame will if in a high seated position.

Does airweave require a box spring?

No a box spring is not required but can certainly be used if you'd like.

Are your mattresses flame retardant?

Yes. All of our mattresses have passed rigorous testing to prove flame retardant. Like most major sleep product brands, our Mattress contains the necessary flame retardant chemicals required by law to pass the testing. Our Top Mattress and Portable models do not contain any additives to the material in order to pass flame retardant tests.

Flame retardants are a key component in reducing the devastating impact of fires on people, property and the environment.

Is there any off-gassing or smell to the products?

There is no off-gassing that occurs from our products. If there is any smell, possibly from the packaging, it should dissipate within 48 hours.

Should I use a mattress protector?

No, we do not recommend. Adding an extra layer may limit the benefits of airweave's breathability. In addition, our mattress covers can be easily removed and machine washed and the airfiber® core can be rinsed with cool water.

Should I flip my mattress?

No. Because our aifiber® core material has varying densities, flipping the mattress will give you a different feel.

Can I use an electric blanket?

No, we do not recommend. Being that our core material is made of plastic, you might cause damage with the heat from an electric blanket.

airweave Product Benefits & Features

How does airweave regulate body temperature?

Airfiber® disperses body heat and the heat of a blanket thanks to the unique ability to allow airflow through the material. Airweave gets rid of the usual problem of uncomfortable hotspots that most mattresses generate. Control the temperature of your overall sleep environment with the blankets you choose. During the winter, add a warmer blanket to hold in warmer, dispersed air. For warmer months, use a lightweight blanket and you'll enjoy a cooler airflow.

What makes airweave eco-friendly?

By design, airweave has a lower carbon footprint and less waste than most traditional mattress brands. For more information visit: https://www.airweave.com/pages/eco-friendly-mattress

  • inner core material is made of one of the safest and most suitable for recycling plastics
  • during production, less energy is needed to form our mattress and emission of harmful substances and waste is minimal 
  • airweave is very lightweight, which means its more efficient less polluting to transport
  • we work to ensure that every airweave mattress we dispose of is either recycled or donated and not thrown into a landfill!

airfiber®

What is airfiber®?

Airfiber® is the newest innovation in sleep surface technology.

1. Proprietary technology that enhances recovery during sleep through high rebound & resilience.

2. The unique core material used in all airweave products

3. Adds benefits like easy/natural turnover, even distribution of weight, dispersion of body heat to help keep you in a deeper more restful sleep.

What is the material makeup of airfiber®?

Airfiber® is made of food-grade polyethylene.

All products are BPA FREE and hypo-allergenic.

Product Specs

How much does your Mattress weigh?

Twin              55 lb

Twin XL         60 lb

Full                66 lb

Queen           77 lb

King               88 lb

CAL King       88 lb

 
How much does your Top Mattresses weigh?

Twin                19 lb

Twin XL          20 lb

Full                  24 lb

Queen             29 lb

King                37 lb

CAL King        36 lb

Please note that the average weight of the box is 6 lbs.

Wash Instructions

How do I wash the cover?
  • The Cover may be washed in a household washing machine.
  • Dry in a well-ventilated area out of direct sunlight.
  • Avoid hanging out to dry for long periods.
  • Do not place covers in a dryer or iron.

 

How do I wash the airfiber core?
  • If airweave materials need to be cleaned, wash them with lukewarm water below 40C/104F.
  • Do not wash in washing machine.
  • Avoid drying in direct sunlight.
  • Dry in a well-ventilated area out of direct sunlight. 

Warranty

Do airweave products have a warranty? 

Airweave provides a limited warranty up to 10 years on our 8.5" Mattress. For a copy of the warranty please click here.

Airweave provides a limited warranty up to 3 years on our Portable, Travler and Top Mattress.

Airweave does not provide a warranty for our Seat Cushion.