Trial, Shipping & Returns
100 Night Trial
We want to ensure your complete satisfaction. In many cases, it can take up to 30 days for your body to adjust to the feeling of your new mattress. That's why we give you ample time to try your mattress with our 100-night trial. Try our mattresses, toppers, portables, traveler, or futon for 30 nights and if you are not completely satisfied you are eligible for a full refund in the form of the original payment as long as you get in touch within 100 days from when your item was delivered.
30 Day Return Policy
Customers have 30 days to return our Hyperdown Duvet, Zabuton, Seat Cushion, Pillow, S-Line Pillow, Dog Bed, and Outer Cover and must be in new condition. Please keep original tags on and packaging. Customer must request a pre-paid return label. A fee will be deducted from the refund for the shipping & restocking. The fees are listed below:
Hyperdown Duvet: $45
Pillow, S-Line Pillow, Seat Cushion, Dog Bed, Zabuton, and Outer Cover: $20
Every airweave product ships free to all customers. We currently do not ship internationally or to Alaska, Hawaii, Canada at checkout but we are happy to provide shipping quotes for smaller items going to Hawaii or Canada. We cannot ship King or Cal King Mattresses.
For New airweave Mattress sizes King - Cal King and New airweave Mattress Advanced sizes Queen - Cal King Mattress orders: Please allow up to 7 business days to receive tracking information and up to 2-3 week for the delivery. These are considered oversized items that require special handling and freight service.
For all other sizes and items: Please allow up to 48 hours to receive tracking information and up to 5-7 business days for delivery. These are considered standard size and are shipped either by USPS, FedEx or UPS.
If you wish to return your airweave, please contact firstname.lastname@example.org and provide your purchase information for assistance. Please note our policies differ depending on the item purchased. The airweave Mattress, Mattress Advanced, Futon, Top Mattress, Portable, and Ritz Paris Collection have a 100 day trial. All other products must be returned unused within 30 days and are subject to a return fee.
100 Night Trial Items: Please continue your trial for 30 days in order to properly test out our products as your body needs time to adjust. If you request a return prior to 30 days, you will be subject to a $150 service fee. After 30 days, there is no charge to return.
If you receive an order that is defective or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at email@example.com immediately for assistance.
Hawaii & Canada
Please contact us to begin your return request for any mattress, topper, portable which is under our 100 night trial policy. We can only refund you if you can donate or recycle the item on your own and provide proof of removal.
Accessories are FINAL SALE
Looking to switch out the airweave you purchased for another model or size? Not a problem! Essentially we treat exchanges like a return and new purchase. Please get in touch with us at firstname.lastname@example.org with your order information and we can provide next steps.